eBdesk eXpert Knowledge Management
Knowledge are facts or ideas acquired by study, investigation, observation or experience. Knowledge Management (KM) is integrated aproach of identifying, capturing, retrieving, sharing and evaluating enterprise information assets (explisit, embedded, or tacit knowledge). Knowledge consists of both content (data and information) and context (perspective that give meaning to content). A context creating relationship is required to derive a valuable insight from the content.

eBdesk eXpert Knowledge Management consists of knowledge based processing tools that collect, process, analyze information to be disseminated as knoweldge. It comprises of information process approach based on information format, structured and un-structured.

FEATURES

eBdesk eXpert provides various of tool to deliver a comprehensive knowledge management solution:

  • Collection : clipper, crawler, social media plug-in, able to be integrated with other datawarehouse platform, etc
  • Processing : indexing, issue ranking, semantic processing, natural language processing, relationship detection etc
  • Platform : running on Java framework, comprehensive API for developer, multi platform implementation etc

 

  • 1 ISSUE RANKING
    Drilling down issue into clustered topic
  • 2 ONTOLOGY ANALYSIS
    Generate object relationship to show perspective of information context
  • 3 SENTIMENT DETECTION
    Implementation of natural language processing to bring content meaning
  • 3 DASHBOARD
    Analysis summary to deliver comprehensive 360 degree knowledge representation