eBdesk eXpert Knowledge Management

Knowledge is facts or ideas acquired by study, investigation, observation or experience. Knowledge Management (KM) is an integrated approach of identifying, capturing, retrieving, sharing and evaluating enterprise information assets (explicit, embedded, or tacit knowledge). Knowledge consists of both content (data and information) and context (perspectives that give meaning to content). A context of creating a relationship is required to derive valuable insight from the content.

eBdesk eXpert Knowledge Management consists of knowledge-based processing tools that collect, process and analyse information to be disseminated as knowledge. It comprises of information process approach based on information format, structured and unstructured.

FEATURES

eBdesk eXpert provides various tools to deliver a comprehensive knowledge management solution:

• Collection : clipper, crawler, social media plug-in, ability to be integrated with other datawarehouse platform, etc
• Processing : indexing, issue ranking, semantic processing, natural language processing, relationship detection, etc
• Platform : running on Java framework, comprehensive API for developer, multi platform implementation, etc